Frequently Asked Questions

          Custom Order Request

1. How can I place a custom order?

   You can select the desired service and contact us through our website or via Email.

    

   

    

   Processing Time

2.  How long does it take to complete an order?

           The duration varies depending on the design complexity and quantity.

    

   

    

   Order Tracking

3.  Can I track the status of my order?

   Yes, you will receive notifications when your order enters production and when it is ready for pickup or shipping.

    

   

    

   Shipping & Pickup

4.   Do you offer shipping?

   Yes, shipping is available to all regions.

5.   Can I pick up my order from the center?

   Yes, in-store pickup is available at our branch.

    

   

    

   Alterations

6. Can I request alterations if the measurements do not fit?

   Yes, provided the item is in its original condition and the alteration request is made within the specified time frame.

    

   

    

   Returns & Cancellations

7. Can I request a refund?

   Custom-made services are non-refundable as they are tailored to the client’s measurements, except in  cases of a clear error in execution.

8. Can I cancel my order?

   Orders can be canceled within the first 12 hours after confirmation only.